Welcome

New month.
New provider.
Same great mobile experience.

In case you forgot, we become your new mobile provider this month!

balloons!

Welcome to Koodo!

Now that you’re here, you’ll see Koodo on your invoices, network signal, Self Serve, notifications and *611 prompts. But no worries, these are just branding changes! Your rate plan is the same, and you’ll still get the same great mobile experience.

What’s changing?
Not much.

  • Same plan
  • Same great network
  • Same customer care

Contact Us

By Email:
support@koodomobile.com

From your Phone:
*611 - this is always a FREE call

From Any Other Phone:
Toll-free: 1-855-660-3355

Hours of Operation:
Monday to Friday: 8am to 9pm nationally
Saturday: 9am to 8pm nationally
Sunday: 9am to 6pm nationally

You have questions. We have answers.

Why am I now a Koodo customer?

Effective May 24, 2018, PC mobile monthly rate plans were no longer offered to new customers through The Mobile Shop locations across Canada.

As of October 2, 2018, PC mobile monthly customers became Koodo customers and they continue to receive the same great network service. This change does not affect PC mobile prepaid services.

What do I have to do to become a Koodo customer?

Absolutely nothing. We’ll take care of it all. Effective October 2, 2018, if you are currently in a PC mobile contract term, you will automatically be rebranded as a Koodo customer. However, the terms of your current PC mobile contract will stay the same under the Koodo brand for the duration of your current contract term.

But you can choose to upgrade your device and rate plan to a different Koodo offering before or after your current contract term expires, provided that any remaining device balance is paid off. Please visit The Mobile Shop for further information, or visit www.koodomobile.com for details on the Koodo rate plans currently offered at The Mobile Shop.

Do I have to wait out my 2-year contract or can I switch to Koodo immediately?

You can switch anytime you want. You can choose to upgrade your device and rate plan to a different Koodo offering before or after your current contract term expires, provided that any remaining device balance is paid off. Please visit The Mobile Shop for further information, or visit www.koodomobile.com for details on the Koodo rate plans currently offered at The Mobile Shop.

What is the difference between The Mobile Shop and PC mobile?

The Mobile Shop is conveniently located in 181 Loblaw grocery stores in Canada, offering Loblaw customers a one-stop shop for wireless services. Customers can choose from a selection of national wireless providers for both monthly and prepaid wireless services.

PC mobile is a wireless service brand.

Is The Mobile Shop part of Loblaw?

Yes. The Mobile Shop is a division of Loblaws Inc.

Is The Mobile Shop going away?

No. The Mobile Shop isn’t going anywhere and will continue servicing Loblaw customers for their wireless needs. For more information, visit www.themobileshop.ca.

Will The Mobile Shop replace PC mobile postpaid (monthly) services with another service?

The Mobile Shop locations will continue to offer Koodo, along with several other national wireless providers, in all 181 locations. This change does not affect PC mobile prepaid services offered by Bell Mobility Inc.

I am still within a PC mobile contract term. How will this change affect my current contract?

We want this changeover to be as simple and hassle-free as possible, so there will be no changes to your current PC mobile contract as long as you are within your contract term.

And we promise not to make changes to your current rate plan (excluding optional services) before October 2, 2020. How’s that for hassle-free?

I am on a month-to-month contract term. How will this change affect my service?

Glad you asked. If you are a month-to-month customer, we are committing to honoring the terms and price of your current rate plan (excluding optional services) until October 2, 2020.

Will my terms of service change?

No. Your terms of service will remain the same as they are now under your PC mobile contract for the duration of your current contract term. We will not make changes to your monthly rate plan (excluding optional services) until October 2, 2020. After that, we will not make changes to your rate plan without notifying you first.

I’m a PC mobile prepaid customer (I pay for my services through top-ups and I’m not in a term contract); what happens to my current service?

Absolutely nothing. This change does not affect PC mobile prepaid services. If you are a PC mobile prepaid customer, your services won’t change. Your services are provided by Bell Mobility Inc. You will continue using your services as normal.

Will my PC mobile postpaid (monthly) services and device stop working?

No way. Your current rate plan and device will continue to work in the same way and operate on TELUS’ 4G LTE network just as it does today.

Will the quality of my service be affected?

Nope. Your device will continue to operate on the same 4G LTE network as it did when you were a PC mobile customer.

I am a PC mobile Bring Your Own Device (BYOD) customer. Will my PC mobile SIM card continue to work and will my month-to-month rate plan change?

You bet. Your current PC mobile SIM card will continue to work just as it does today. And your current month-to-month rate plan (excluding optional services) will not change before October 2, 2020. After that time, Koodo will not make any changes to your current rate plan without notifying you first.

Will my Device Protection Plan that I purchased at The Mobile Shop be affected?

No, your Device Protection Plan terms and conditions will not be affected.

Will the warranty process change?

That’s not going to change either. Any device purchased at The Mobile Shop can continue to be serviced at The Mobile Shop for any warranty claims as per the warranty Terms and Conditions.

Can I still unlock my PC mobile device?

Yes, and we can help you with that. You can still unlock your PC mobile device at no charge by calling our Customer Service centre at 1-855-660-3355.

I am travelling out of country in the coming weeks. Can I still sign up for a PC mobile Travel Pass?

Yes. Existing PC mobile monthly customers can still sign up for the PC mobile Short Term Travel Pass or 30-Day Travel Pass.

What happens when I upgrade to a new phone?

When you upgrade to a new phone with Koodo you may see two bills in your first month: one with the amount still owing from your old plan, and the other with the cost of your new phone and new rate plan. This should be the only instance where you’ll see two bills. However, if you were formerly a monthly PC® mobile customer with more than one line, you’ll continue to get multiple bills until you get a new Koodo phone or rate plan for all lines.

What are my long distance rates?

Long Distance Within Canada
Use your nationwide minutes to call any Canadian number from anywhere in Canada, without incurring long distance or roaming charges.

International Long Distance
Countries are divided into four zones. Click here to see the chart to find the per-minute rate and area code*.

* Calls to satellite phones are charged per the satellite provider rates and not based on the country the call terminates.

What are my roaming rates?

Travelling somewhere? Koodo helps keep you connected outside of Canada so you can travel to your heart’s content! We like to make your travel plans as nice as possible which is why you can add USA or International Travel Passes for great roaming rates in over 200 countries.

Click here to identify which Travel Pass is best suited to your needs.

How do I know if my phone is going to work while I’m roaming?

International service providers may offer different services, and their networks may have different frequencies. If the provider doesn’t offer the same frequency, your phone may not work on their network.

While in North America, PC mobile phones are compatible with HSPA 850/1900 MHZ frequencies.

While travelling internationally, PC mobile phones are compatible with HSPA 850/900/1800/1900 MHZ frequencies. Click here to see a list of international service availability.

How much does it cost to roam outside of Canada?

Click here to see roaming rates by country.

Where do I go to manage my account?

Go to myaccount.koodomobile.com to log in to your Self Serve account.

I have pre-authorized payments set up on my current account. Do I have to change anything?

No, you won’t have to change a thing. Existing PC mobile monthly customers will not have to change anything for their pre-authorized payments to continue working. Go to myaccount.koodomobile.com to log in to your Self Serve account.

Who do I contact if I have a question or concern related to my current PC mobile service?

If you have a question or concern, please contact Koodo.

By email:
support@koodomobile.com

From a PC mobile phone:
*611 — this is always a FREE call

From any other phone:
Toll-free: 1-855-660-3355

Hours of operation:
Monday to Friday: 8 a.m. to 9 p.m. nationally
Saturday: 9 a.m. to 8 p.m. nationally
Sunday: 9 a.m. to 6 p.m. nationally

Or, visit one of our nearest The Mobile Shop locations for more information.

Can I still get support at The Mobile Shop?

Of course. Customers can still visit their nearest The Mobile Shop location for their mobile needs.

Can I still pay my PC mobile postpaid monthly bill at The Mobile Shop?

Yes. You can still visit The Mobile Shop to pay your monthly bill, even after the October 2 rebrand to Koodo.

Thanks for choosing PC mobile.

Service Terms between You and PC mobile
On February 1, 2014, changes to the Service Terms will become effective. The changes are shown in bold in the text that follows.

What are the PC mobile Service Terms?

These Service Terms describe your wireless voice and data services and cover the use of your device and account, billing and warranty information, your privacy rights and service cancellation. As part of our commitment to putting customers first, we want to make sure that we are clear and transparent in helping you fully understand what PC mobile provides. By using our services, you agree to the terms and conditions outlined below.

As you read through these Service Terms, please note that:

  • “I,” “me,” “your” and “you” refer to the PC mobile customer who is responsible for the account;
  • “We,” “us,” “our” and “PC mobile” refer to TELUS Communications Inc. PC® is a trade-mark of Loblaws Inc. (“Loblaw”) used under license. “PC mobile” is a business name of Loblaw;
  • “Device” means any type of wireless telecommunications device that you use to access the PC mobile service, including mobile phones, tablets, Internet keys and more;
  • “Service” means the wireless voice and data services that PC mobile provides within the PC mobile mobility coverage area, and includes Wi-Fi Internet access service where available through PC mobile’s wireless network access points; and
  • “Service period” means the term commitment as indicated on your Agreement.

Can PC mobile change the terms of service in my Agreement?

Yes, PC mobile has the right to change any of the terms that are outlined in your Agreement, except those covered by the Price Guarantee, which we will not change without your consent.

Before we make any changes, we will give you at least thirty days’ written notice, by bill message, text message or email. The notice will include a copy of the new service term or of the new and former versions of a modified service term, the date that the change will occur and a description of your rights to cancel service (if applicable and as required by law).

What if I do not agree with the changes that PC mobile makes to my Agreement?

If you do not agree with a change that affects the Price Guarantee, you may cancel your service by providing a notice to PC mobile within thirty days of the effective date of the change. If the change we make increases your obligation or reduces ours, cancellation fees will not apply. If you do not agree with changes related to an optional feature, you may cancel the feature without penalty.

If you continue to use the service after thirty days from the effective date indicated in the notice, the new service term will become effective.

Can I transfer my Agreement to someone else?

You may not transfer the Agreement to anyone else.

Who is responsible for complying with the PC mobile Service Terms?

On a PC mobile account with multiple users, both the account owner and the actual user of the service are responsible for complying with the Service Terms.

Can any of these Service Terms be void?

It is possible for one or more of the Service Terms to be or become void, prohibited or unenforceable (for example, as a result of a new interpretation of the law). In this case, the particular service term(s) will not apply, but the remaining terms will continue to be binding for both you and PC mobile.

Your PC mobile Services

What limits apply to my use of the PC mobile service?

You can only use PC mobile services for your own individual use with compatible devices and in compliance with the law. You also agree not to:

  • Resell the service or receive any charge or benefit for the use of the service by any third party;
  • Use the service to send any threatening or obscene material or to harass, embarrass or invade the privacy of another person;
  • Engage in any activity that could compromise the security of the service or any network or computers on the Internet, or that could interfere with the services of any Internet access provider;
  • Use the service in any way that requires excessive network capacity or that may adversely affect other PC mobile customers or the service;
  • Copy or change the identification functions of the service or your device, or permit anyone other than a PC mobile authorized person to do so;
  • Threaten, abuse or harass any PC mobile Customer Service Rep;
  • Use a device that has been reported lost or stolen to any wireless service provider.

Where will I have coverage?

PC mobile service covers almost all of the populated areas in Canada and gives you access to extensive roaming coverage worldwide. Coverage areas and the connectivity in these areas will depend on the availability of network facilities. These are subject to change from time to time without notice.

Can I stay connected when I travel outside of Canada?

Roaming services are available on compatible network technology and are provided when you are outside of Canada in places where PC mobile has roaming agreements with other telecommunications companies. Roaming service areas may vary without notice. There may also be times when you are charged for roaming while still within PC mobile coverage areas. This will happen if your device’s radio signal is picked up by a cell tower located in the coverage area of another wireless service provider.

When you are roaming, you will be connected using the services of another wireless service provider. As a result, you will be responsible for all applicable charges, and are subject to the terms and conditions of the service as imposed by that other provider (these may include limitations of liability and possibly the provision of unwanted services and content). To check the network availability and rates in different countries, visit pcmobile.ca/travelling. Please keep in mind that special numbers for emergency services and operator assistance may vary by country, so dialling the numbers that you use in Canada may not work. It is your responsibility to look up and use country-specific numbers when roaming outside of Canada.

Will my PC mobile services always work in PC mobile coverage areas?

We monitor our networks to keep them running continuously. However, there are times when PC mobile must temporarily suspend or restrict the service to maintain, restore or repair the network. Also, to ensure fair network access to all users, PC mobile may manage network resources using methods including, but not limited to:

  • Allocation of bandwidth, which may limit the availability or speed of data service;
  • Filtering for spam and malicious content, which may occasionally result in unintended blocking of inoffensive content; and
  • Restricting the network access available to specific transmission protocols.

For a description of PC mobile’s network management practices please see pcmobile.ca/optimization.

In addition, service failures or interruptions can occur due to events beyond PC mobile’s reasonable control. These may include:

  • Atmospheric conditions (including solar activities);
  • Physical obstacles interfering with the transmission of radio signals;
  • Limitations on the capacity of the network to carry traffic from all nearby users;
  • Technical limitations of the systems of other telecommunications companies or limitations of the interconnection of transmission facilities;
  • Defects or failures in network equipment; or
  • Emergency or public safety requirements.

Do I own my wireless telephone number?

You have the right to take (or “port”) your phone number to another Canadian telecommunications service provider. However, please note that you do not own your number. This means that if you leave PC mobile and choose not to take your phone number with you we have the right to assign your number to another customer.

You also do not own any group or private direct-connect number, IP address, network equipment identifier, domain name, email address or other identifier assigned by PC mobile. We may, after giving you at least thirty days’ notice, change any such numbers without liability.

Do I need to pay a deposit to use my PC mobile services?

We may require a security deposit or apply a spending limit on your account because of a credit check or your payment history. If you keep your account active and current for twelve consecutive months, this deposit will be returned to you as a bill credit. If you cancel your PC mobile account, we will refund the deposit, minus any amount that you may owe (which may include late payment and cancellation charges).

PC mobile may apply the deposit at any time to amounts that you owe for your mobility services, under this Agreement or any other service agreement you have with us. If your deposit is used to pay an overdue account, we will send you a notice informing you of the payment. You must then replenish the deposit and we will give you ten days to do so from the date indicated on the notice.

Your wireless device(s)

Can I use any device with my PC mobile service?

Although PC mobile networks are able to support a wide range of devices, not all devices will work on our networks. Your wireless device and software must meet PC mobile standards to access our service and operate properly with our service. Such standards may change from time to time at our sole discretion, and you are responsible for updating your device and software as necessary to meet these standards. PC mobile may also remotely update or change the software and settings on your device at any time without notice to ensure that it continues to operate properly on our service. A device that has been reported lost or stolen cannot be used with the service.

Your PC mobile account

Who is responsible if someone else uses my account?

You are responsible for your account and for the activities of anyone who uses it. To prevent unauthorized use, you must maintain the confidentiality of the login names, passwords and other identification methods that you use to access your account.

If any person makes a claim against PC mobile in connection with the use of our service or of any device on your account, you will indemnify PC mobile against any loss or expense that PC mobile may incur, including any judgment made against us.

How does PC mobile manage user content?

The Internet can be used to spread viruses and other malicious content. PC mobile has the right, but not the obligation, to monitor or log any PC mobile Internet site or use of the service. This allows us to enhance operating efficiencies and to protect PC mobile and its customers from spam, malicious content and other unlawful activity. If we believe any Internet capability or data accessed through our service is in violation of any of the Service Terms, we have the right to remove or block it.

To enable you to post content on the Internet using the service, you grant PC mobile and PC mobile’s service providers a worldwide, royalty-free, unrestricted license to use, copy, adapt, transmit, display, communicate and create compilations and derivative works from this content.

How long does PC mobile keep content on my account?

PC mobile may delete, without notice, messages and emails that have been stored on your account for more than thirty days. PC mobile may also delete, without notice, any user content stored by or for PC mobile that is not accessed in a thirty-day period and all third-party content that has not been accessed for more than ninety days. PC mobile is not responsible for the actions of any third-party service, application or content provider.

Your PC mobile bill

What is included in my monthly bill?

Your bill can include charges for voice calls (including long distance), messaging, data use and purchases that you are entitled to charge to your PC mobile account. Your chosen rate plans and features are billed one month in arrears. All usage that exceeds the limits of your rate plan or features is also billed in arrears. You may also see other fees for administrative services, such as bill reprints that you request.

The following explains what is covered under “voice calls” and “data” on your bill:

Voice calls

Charges for voice calls are based on the airtime used when you make and receive calls on your mobile phone. Voice airtime is calculated, for both incoming and outgoing calls, from the time the call is initiated to the time it is disconnected, including the time used to route the call through the network and any ring time. The airtime for each voice call is rounded up to the nearest minute unless your rate plan or feature states otherwise.

Long distance charges are incurred when you make voice calls from one local calling area to another and also for all calls you receive when outside your local calling area. Long distance calls may include the local minutes of your plan and may result in charges for the local airtime minutes that exceed your rate plan or features. If your device’s radio signal is picked up by a cellular tower outside of your local calling area, the call may be treated as long distance.

Data

PC mobile advertises all our data rates in megabytes. To accurately charge you for your data usage, all usage within Canada and the United States is calculated and billed by kilobytes per session (1024 KB =1 MB). When roaming outside of Canada and the United States, each data session is rounded to units of 20 kilobytes per session. Data rates and billing may vary depending on your selected rate plan and features.

Purchases

Any purchases you make from a third party and charge to your PC mobile account are subject to the terms and conditions imposed by that third party. PC mobile only provides a means of payment and does not accept any responsibility for the product or service provided.

How are rate plans and features charged?

Recurring rate plan and feature charges are billed one month in arrears, so your monthly bill will have rate plan and feature charges incurred for the previous month. If you change your rate plan or features during your billing cycle, the corresponding charges will be applied for the portion of the month during which the new rate plan or feature was active on your account.

How is extra usage charged?

Pay-per-use rates apply to usage that exceeds the coverage outlined in your rate plan or features. If you make a change during your billing cycle that affects the applicable pay-per-use rates, the new rate will apply from the date that you make the change.

When and how will I receive my bill?

You will receive your monthly bill either by mail or online. All amounts owing to PC mobile are due on:

    The day you receive your bill if you get a PC mobile paper bill;or
  • The day your bill is posted online if you get an electronic bill (E-Bill).

You can register for E-Bill notifications in order to receive an email or text message informing you that your bill has been posted online.

Your bill tells you how much to pay and when that payment must reach PC mobile to avoid late payment charges.

What if I don’t pay my bill in time?

If your payment is not received by the date indicated on your bill, a late payment charge will apply. Late payment charges are two percent per month (26.82% per year) on your total unpaid amount.

What charges apply if my payment is returned and marked unpaid?

Payments returned due to insufficient or unavailable funds in your chequing account are subject to the return payment fee specified on your bill or at pcmobile.ca/fees.

What if I do not understand or disagree with a charge on my bill?

To ensure that you have time to confirm that the charges on your bill are correct, we give you thirty days from the date you receive your bill to review your charges and contact PC mobile with any dispute. After the thirty days, all amounts appearing on your bill are deemed to be valid.

How does billing work if I sign up for pre-authorized payments?

If you choose pre-authorized payments, we will automatically withdraw the amount owing to PC mobile each month from your credit card or bank account. PC mobile will not send you a notice in advance of the amount and date of the debits from your account, although you will continue to receive a bill for your records.

Do I still have to pay my bill if my device is lost or stolen?

If your device is lost or stolen, please contact PC mobile immediately. You will continue to be responsible for the use of your device until you notify us. Following notification of the loss or theft, you will no longer be responsible for usage charges. However, you will remain responsible for all regular recurring charges, such as your rate plan fee.

Your Warranties

Are there any warranties on my PC mobile service?

Since wireless telecommunications are delivered by radio waves, they are subject to factors that cannot reasonably be controlled. For this reason, PC mobile does not guarantee timely, secure, error-free or uninterrupted service or that you will always receive your messages or data. To the extent permitted by law, legal warranties and conditions (implied or statutory) do not apply to the service.

Are there any warranties on the device that I bought from PC mobile?

Your device is subject to the manufacturer’s warranty, which is included in the package that came with your device. Please review the terms of the manufacturer’s warranty to understand the protection it provides and the actions that may void your warranty.

What limitations apply to any claim made against PC mobile?

PC mobile is not responsible for:

  • Libel, slander, defamation or the infringement of copyright arising from material or messages transmitted from your property or premises or recorded by your equipment or PC mobile’s equipment;
  • Damages arising out of your act, default, neglect or omission in the use or operation of equipment provided by PC mobile;
  • Damages arising out of the transmission of material or messages over the PC mobile network on your behalf, which is in any way unlawful; or
  • Any act, omission or negligence of other companies or telecommunications systems in relation to the provision of the service to you, when the facilities of such other companies or telecommunications systems are used to establish connections to or from facilities and equipment controlled by you.

To the fullest extent permitted by law, PC mobile will not be liable to you or to any other person for any damages or expenses (including loss of profits, loss of earnings, loss of business opportunities, loss of data, economic loss or other similar loss, or punitive damages) arising out of or in connection with the use or failure of the service, whether caused by negligence or otherwise, and whether claimed in contract, tort or otherwise.

These limitations of liability extend to the benefit of third-party providers of audio or audiovisual programming services delivered to your device through the service. In the case of the provision of emergency services on a mandatory basis, our liability to you, except in cases where negligence on the part of PC mobile results in physical injury, death or damage to your property or premises, is limited to the greater of twenty dollars and three times the amount you would otherwise be entitled to receive as a refund for the provision of defective service under your Agreement.

None of the limitations of liability stated above apply in cases of deliberate fault, gross negligence or anti-competitive conduct on the part of PC mobile in cases of breach of contract where the breach results from our gross negligence.

Your Privacy

How does PC mobile protect my privacy?

Your privacy is important to PC mobile. We have a long-standing policy of protecting the privacy of our customers in all of our business operations. The PC mobile Privacy Policy sets out the principles that govern the collection, use and disclosure of our customers’ personal information and reflects our continuing commitment to protecting their privacy.

All information that PC mobile keeps with respect to you and your service, other than your name and address, is confidential. Unless you provide your express consent or unless disclosure is required under the law, your information may not be disclosed by PC mobile to anyone, other than:

  • You or a person who, in the reasonable judgement of PC mobile, is seeking the information as your agent;
  • Another telecommunications company, but only if the information is used to establish or to efficiently provide telecommunications service, if the disclosure is made on a confidential basis, and if the information is used solely for that purpose;
  • An affiliate involved in supplying you with telecommunications and/or broadcasting services, provided the information is required for that purpose and disclosure is made on a confidential basis with the information used only for that purpose;
  • A directory or listing service company for the purpose of listing your name, address and phone number if you consent and if that company agrees to use the information only for that purpose;
  • An agent used by PC mobile to evaluate your credit or collect outstanding balances owed to PC mobile by you, if the agent requires the information and agrees to use the information only for those purposes;
  • A public authority or its agent if PC mobile reasonably believes that there is imminent danger to life or property that could be avoided or minimized by disclosure of the information;
  • A law enforcement agency if PC mobile reasonably believes that you or anyone using your device is engaged in fraudulent or unlawful activities against PC mobile.

By “express consent,” we mean:

  • Written consent;
  • Oral confirmation verified by an independent third party;
  • Electronic confirmation through the use of a toll-free number;
  • Electronic confirmation via the Internet;
  • Oral consent, where an audio recording of the consent is retained by PC mobile; or
  • Consent through other methods, as long as an objective documented record of your consent is created by you or by an independent third party.

For complete details about our legal obligations and liabilities with respect to your privacy, please refer to the PC mobile Privacy Policy available at pcmobile.ca/privacy.

PC mobile’s liability for disclosure of information contrary to these Service Terms is not limited by the limitation of liability set out above. You may inspect any PC mobile’s records related to the provision of your service provided that you pay PC mobile’s related extraordinary costs. You may request that your name and address not be included on any list provided to any other person or used by PC mobile.

Subject to the above, you agree that PC mobile may collect, use and disclose personal information about you for the purposes identified in the PC mobile Privacy Policy as it may be amended from time to time. You can view this commitment at pcmobile.ca/privacy. You also authorize PC mobile to obtain information about your credit history from credit reporting agencies and credit grantors (including other PC mobile companies) from time to time, and consent to the disclosure of your credit history with PC mobile to them at any time. You acknowledge that while roaming outside Canada, the storage, treatment and transfer of your personal information and data may be subject to regulations that are different from the regulations in Canada. You agree to provide us with your current email address (and to inform us if that email address changes) so we can provide you with tools and services to manage your PC mobile account, communicate with you about account-related items on a timely basis, provide news and offers from PC mobile companies and their partners, and seek your views on PC mobile’s products and services. If you have any questions or a concern about PC mobile’s privacy practices, you may call 1-877-794-2121 or send an email to privacy@pcmobile.ca.

Why does PC mobile collect my personal information?

We collect your information to:

  • Establish and maintain a commercial relationship with you and provide ongoing service;
  • Understand your needs and preferences;
  • Develop, enhance, market or provide products and services;
  • Manage and develop our business and operations;
  • Meet legal and regulatory requirements.

Why will PC mobile transfer my personal information to Loblaw?

We will transfer your information to Loblaws Inc. and its affiliates (“Loblaw”) so they can:

  • Provide you with advertising and promotional material associated with your PC mobile services and with Loblaw’s other products and services.
  • Analyze such information to gain a better understanding of your needs and preferences in order to develop and enhance the PC mobile services.

Ending your services with PC mobile

If I have a term contract with PC mobile, is my service automatically cancelled at the end of the service period?

No. Your service will continue on a month-to-month basis, until you notify PC mobile that you wish to cancel service or renew your Agreement. The terms and conditions of your Agreement, including all rates and charges, will apply to your month-to-month service. Promotional features, offered free or at a reduced rate during your service period, will not be automatically renewed with month-to-month service.

Can I cancel my service at any time?

Yes. To cancel your service, contact PC mobile with the date you want the cancellation to be effective. Cancellation fees may apply.

Can I take my number to another provider?

Yes, you have the right to take or “port” your number to another Canadian telecommunications company.

Can PC mobile cancel my service?

PC mobile will only suspend or cancel your service if you have not complied with the terms of this Agreement or any other service agreement you have with us (or if PC mobile reasonably believes that either may occur). While your service is suspended, you remain responsible for all regularly recurring charges. You will also be charged a reconnection fee as specified on your bill to reconnect a suspended service.

What charges am I responsible for when my service ends with PC mobile?

If you cancel your service or if PC mobile cancels it for any reason, you remain responsible for all amounts chargeable to your account up to the time the service is cancelled. This includes the device subsidy balance remaining on your account as well as any outstanding recurring charges or usage charges. Any credit balance under five dollars will not be refunded when your service is cancelled.

For business customers

What do I need to do to make a claim?

If you are a business customer, any claim, other than the collection of amounts owing to PC mobile, relating to (i) your Agreement; (ii) use of the device or the service; (iii) sales materials or advertising relating to the device or the service; or (iv) relationships with third parties arising through use of the service, must be referred to private and confidential arbitration before a single arbitrator chosen by the parties. The expense of arbitration will be shared equally.

Notice to arbitrate a claim should be sent to PC mobile, 200 Consilium Place, Suite 1600, Scarborough, Ontario, M1H 3J3, Attention: General Counsel. The arbitration will be conducted in accordance with the current rules relating to commercial arbitration in the province in which you reside. Additionally, you waive any right you may have to start or participate in any class action against PC mobile or Loblaw, and you agree to opt out of any class proceeding against PC mobile or Loblaw.

Still have questions? Let us try and help. If you don’t find your answer call *611.
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Nitty Gritty

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  1. Based on third party testing conducted by a national leading authority on telecommunications technology.